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Shipping

HOW / FROM WHERE WILL MY ITEM BE SHIPPED?

Our items ship from California. Our shipping methods include FedEx, UPS, USPS or freight. We cannot ship to APOs or FPOs because FedEx and UPS do not deliver to those addresses.

CAN I USE MY ACCOUNT / PICK THE METHOD OF DELIVERY?

Due to the amount of time involved, we can not deviate from each item's normal method of delivery; Also, we cannot ship with third party billing.

I DIDN'T RECEIVE ALL MY ITEMS!

Most tables are already in their specially designed boxes which do not accommodate accessories like fleece pads and bolsters, so those must be shipped separately.

WHEN WILL MY PACKAGE ARRIVE?

Trader King quotes 10 - 14 business days on all deliveries. Business days do not include holidays and weekends. Some products may arrive well before this time.

TRACKING NUMBERS

Because some packages ship straight from the manufacturer (this is called Drop Shipping) we often receive tracking numbers for items after they have been delivered, and so we apologize for not being able to provide all tracking numbers before delivery. For items which ship from our warehouse, those tracking numbers will be sent to you by email automatically.

SHIPPING FEES

Quoted shipping is for the contiguous 48 United States, including to consignment companies inside this region. Unfortunately, we cannot ship to APOs or FPOs. Shipping outside the 48 states will be extra (such as Canada, Mexico, Alaska, Hawaii, American Protectorates, and places which could be described as "International" or where products might have to travel over water.) Please call before purchasing for a price quote.

Our software assumes that you are ordering from within the 48 United States. If you order from outside this region, you may receive an Order Confirmation with an incorrect shipping figure. This will be adjusted, and your card will be charged, appropriately; the new figure will always be higher.

CAN I PICK UP MY ITEM?

Unfortunately, we do not odder local pickup service. This service might be available if they are sufficient

SHIPPING INSURANCE

Trader King often provides customers with optional but recommended shipping insurance. Customers who purchase shipping insurance and whose packages are lost or damaged by the shipping company will be shipped a new item and Trader King will file a claim with the shipping company. Due to the time consuming nature of this process, we can not provide this service to customers who do not purchase the insurance, and those customers will be responsible for filing claims and any associated paperwork.

RETURNS & DAMAGED PRODUCTS

Trader King is a discount massage supply warehouse. Because we offer such reasonable prices, we can not afford to accept returns on items that can not be resold.

APPROVED returns subject to a 15% restocking fee and shipping both ways. Shipping Insurance is Non-Refundable. Items that can not be returned include: Consumables such as disposable headrest covers, massage oils, cremes, and lotions. Videos and items that can not be resold as new are also unreturnable

Defective products, wrong shipments, or those damaged during shipping will be replaced or repaired at our option, free of charge, of course. Please contact us by phone to arrange replacement.

WEBSITE ORDERS

By ordering from our website, you agree to be bound by the terms of these policies. If you have any questions, please use our online customer service tool: Click here to access it.

 

   
   



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