HOW / FROM WHERE WILL MY ITEM BE SHIPPED?
Our items ship from California. Our shipping
methods include FedEx, UPS, USPS or freight. We
cannot ship to APOs or FPOs because FedEx and
UPS do not deliver to those addresses.
CAN I USE MY ACCOUNT / PICK THE METHOD OF
Due to the amount of time involved, we can not
deviate from each item's normal method of
delivery; Also, we cannot ship with third party
I DIDN'T RECEIVE ALL MY ITEMS!
Most tables are already in their specially
designed boxes which do not accommodate
accessories like fleece pads and bolsters, so
those must be shipped separately.
WHEN WILL MY PACKAGE ARRIVE?
Trader King quotes 10 - 14 business days on all
deliveries. Business days do not include
holidays and weekends. Some products may arrive
well before this time.
Because some packages ship straight from the
manufacturer (this is called Drop Shipping) we
often receive tracking numbers for items after
they have been delivered, and so we apologize
for not being able to provide all tracking
numbers before delivery. For items which ship
from our warehouse, those tracking numbers will
be sent to you by email automatically.
Quoted shipping is for the contiguous 48 United
States, including to consignment companies
inside this region. Unfortunately, we cannot
ship to APOs or FPOs. Shipping outside the 48
states will be extra (such as Canada, Mexico,
Alaska, Hawaii, American Protectorates, and
places which could be described as
"International" or where products might have to
travel over water.) Please call before
purchasing for a price quote.
Our software assumes that you are ordering from
within the 48 United States. If you order from
outside this region, you may receive an Order
Confirmation with an incorrect shipping figure.
This will be adjusted, and your card will be
charged, appropriately; the new figure will
always be higher.
CAN I PICK UP MY ITEM?
Unfortunately, we do not odder local pickup
service. This service might be available if they
Trader King often provides customers with
optional but recommended shipping insurance.
Customers who purchase shipping insurance and
whose packages are lost or damaged by the
shipping company will be shipped a new item and
Trader King will file a claim with the shipping
company. Due to the time consuming nature of
this process, we can not provide this service to
customers who do not purchase the insurance, and
those customers will be responsible for filing
claims and any associated paperwork.
RETURNS & DAMAGED PRODUCTS
Trader King is a discount massage supply
warehouse. Because we offer such reasonable
prices, we can not afford to accept returns on
items that can not be resold.
APPROVED returns subject to a 15% restocking fee
and shipping both ways. Shipping Insurance is
Non-Refundable. Items that can not be returned
include: Consumables such as disposable headrest
covers, massage oils, cremes, and lotions.
Videos and items that can not be resold as new
are also unreturnable
Defective products, wrong shipments, or those
damaged during shipping will be replaced or
repaired at our option, free of charge, of
course. Please contact us by phone to arrange
By ordering from our website, you agree to be
bound by the terms of these policies. If you
have any questions, please use our online
customer service tool:
Click here to access it.